Refund Policy

Effective Date: December 26, 2024

At Dgin Solution, we strive to ensure customer satisfaction with our services and products. This Refund Policy outlines the conditions under which refunds are provided and the process for requesting a refund.

Eligibility for Refunds

Refunds may be provided under the following conditions:

1. Digital Services:

   • If the service has not been initiated or delivered.
   • If the service delivered is significantly different from what was promised.
   • If the service is defective, and the issue cannot be resolved within a reasonable timeframe.

2. Products:

   • If the product is damaged or defective upon delivery, and the issue is reported within 7 days of receiving the product.
   • If the wrong product was delivered.

3. Subscriptions and Software:

   • Refunds for subscription-based services will be issued if requested within 7 days of purchase and if the service has not been used.

Non-Refundable Scenarios

Refunds will not be provided under the following circumstances:

• Change of mind after purchase.
• Delay or failure to provide required information/documents for service completion.
• Products or services that have been used, accessed, or partially completed.
• Customized or personalized products and services.

Refund Process

To request a refund, please follow these steps:

1. Contact Us:
   Reach out to our customer support team via:

   • Email: info@dginsolution.com
   • Phone: +91-8094124207

2. Provide Details:

   • Order or invoice number.
   • Reason for the refund request.
   • Any supporting documentation, such as screenshots or photos for defective products or services.

3. Resolution Timeframe:
   Refund requests will be reviewed and resolved within 7-14 business days after receiving the necessary details.

Refund Method

Approved refunds will be processed as follows:

• For payments made via credit/debit card or online banking, refunds will be credited back to the original payment method.
• For cash payments, refunds will be issued via bank transfer or store credit.

Contact Us

If you have any questions about our Refund Policy or need further assistance, please contact us:

• Email: info@dginsolution.com
• Phone: +91-8094124207

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